Refund policy

Our long-time friends at Oddballs are supporting the Seagulls by helping us with our shop, and will take care of returns in line with the policies detailed below. These policies are offered in addition to your statutory rights.

Contact:
sales@theflyingseagullproject.shop

Returns address:
Flying Seagulls
C/O JWS Europe Ltd
Unit B3
Dolphin Way
Shoreham-by-Sea
BN43 6NZ

Goodwill returns policy

In addition to your statutory rights, we have a goodwill returns policy.

Our goodwill returns policy means that if you are not entirely happy with your purchase you can return your item(s) within 30 days of placing your order for an exchange or refund to the original payment method used.

You must ensure the products are returned to us within 30 days otherwise your refund may be refused.

Any items returned for refund or exchange must be in original/fully resalable condition.

For any returns or exchanges, a refund will not be provided for the delivery costs unless the item(s) is incorrect or faulty.

If returning items by post or courier, please retain your proof of posting as you are responsible for the items until they reach us.

We'll need a short cover letter containing your order number, name, address and contact details. This will help us speed up your return.

Please make sure the return packaging is suitable.

It's never a bad idea to photograph the packaging before returning it to us, to help resolve any disputes in the unlikely event your parcel is damaged on its way back to us.

A refund will be credited to your original payment method within 10 days of us receiving the returned goods.

Please note some banks may take longer to credit your account.

We are not liable and cannot take any responsibility for any bank charges that you may incur during the refund process.

Please feel get in touch with us if you want to check the status of your return.

Incorrect or defective goods

In the unlikely event you receive incorrect or defective goods, please contact us and we will make sure the situation is resolved quickly and to your full satisfaction, at no extra cost to you.

Please return your item(s) to us within 30 days after finding the fault, and remember to get in touch before returning. You can do this by emailing us at sales@theflyingseagullproject.shop.

Please don’t use any faulty items after finding the fault, or we may not be able to provide a refund.